Your satisfaction is important to us. Please review our exchange and refund guidelines before ordering.

Order Issues

If you receive an incorrect or defective item, please contact our support team with your order details and photos of the issue.

We will review your request and provide assistance.

Exchange Eligibility

Items may be eligible for exchange if:

✓ The product is unused
✓ The item is in original condition
✓ The request is made within the allowed return period
✓ The product has a manufacturing issue

Custom Made Items

Custom-made kilts, jackets, trousers, and personalized products are created specifically for each customer.

Because they are made according to your selected measurements and requirements, custom items cannot be returned unless there is a manufacturing fault.

Refund Process

Approved refunds will be processed after the returned item has been received and inspected.

Processing time may depend on your payment provider.

Non-Returnable Conditions

Returns may not be accepted for:

• Incorrect measurements provided by customer

• Used or damaged items

• Personalized products without defects

• Normal color differences caused by screen displays

For any concerns, please contact our customer support team. We are always happy to help.